Thread: FREE Speed Upgrade
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Old 28-07-2012, 20:01   #8
dave6x
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Join Date: Nov 2005
Location: Andover, Hants
Services: VM BBL 3Mb> 10Mb> 20Mb> 30Mb> 50Mb> 70Mb
Posts: 732
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Re: FREE Speed Upgrade
Quote:
Originally Posted by BenMcr View Post
Most of the time the fee is waived for customers on L if you are upgrading to a different tier. So if you go from L to XL you wouldn't pay the fee

For the no cost reiter from L 10 / 20 to L 30 then the free is correct as you aren't paying any more per month

The exception for customers on M or L is if the current modem can't do 20Mbit, so they'll get a free SuperHub swap.
About 3 months ago, around the time I was upgraded from 10 Mb to 20Mb, the PSU on my Ambit 256 failed and they sent me out a SuperHub at no cost. Very happy with it and got the automatic upgrade to 30Mb, Speedtest.net gives a result never below 30Mb usually 31-32Mb whatever time of day I test and wireless range and performance is comparable to the Dlink router I used before.

I must be one of the few subscribers on this forum happy with my Shub!
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