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oliver1948uk · 27-07-2012, 10:40

ntl and VM customer 10+ years. Now with 4 services. Few problems over the years. Those there have been have been quickly sorted.

One criticism is that often customer services do not understand what you want and give incorrect information. Only way seems to be to go to 'thinking of leaving us' option who are generally on the ball, but those who do not realise they can do this may be left with a very poor view of VM.

VM phoned me and offered an upgrade from 20 to 60 broadband with a free superhub and a reduction in my monthly bill. As a regular reader of this forum I was dreading this . . . but after several weeks no problem whtsoever with the superhub. Wireless connects with my Android phone all over the house. Consistently get more than 60Mb. Would show you but speedtest.net website seems to be down at the moment.

Two other family members with VM. Both would broadly agree with my comments. One has had several house moves, taking VM with him. All installations have been very good indeed.

27-07-2012, 10:40	#26
oliver1948uk Inactive Join Date: Feb 2007 Location: Mansfield Woodhouse NG19 Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone Posts: 541	Re: Why all the hate? ntl and VM customer 10+ years. Now with 4 services. Few problems over the years. Those there have been have been quickly sorted. One criticism is that often customer services do not understand what you want and give incorrect information. Only way seems to be to go to 'thinking of leaving us' option who are generally on the ball, but those who do not realise they can do this may be left with a very poor view of VM. VM phoned me and offered an upgrade from 20 to 60 broadband with a free superhub and a reduction in my monthly bill. As a regular reader of this forum I was dreading this . . . but after several weeks no problem whtsoever with the superhub. Wireless connects with my Android phone all over the house. Consistently get more than 60Mb. Would show you but speedtest.net website seems to be down at the moment. Two other family members with VM. Both would broadly agree with my comments. One has had several house moves, taking VM with him. All installations have been very good indeed.