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Been with VM in its many guises since 1998 & a BB customer from early 2000.
On the whole my experience is a good one.
TV issues in 2004 took some sorting & the only real issue that required a phone call to VM due to poor download speeds turned out to be my AV that was the cause.
VM does suffer from some problems that they need to overcome (& I think they will) & I think that some customers are over critical, but from my point of view they have been pretty bob on & I would happily give them a good 9.5/10.
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