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pdjkeelan · 25-07-2012, 14:41

I got annoyed by this e.g. I was on 50Mb waiting for 100/120 and told to wait an extra 10 months while in other regions people are on 60Mb but paying less than me. So I phoned retentions and got moved to 60Mb, call evenings included in package and approx £5 reduction to bill... also I did not get a new contract as I was very specific with the customer service rep that I didn't want this and they were willing to do the change-over without requiring a new contract.

They however refused to do the free 100Mb upgrade in my area (M22 - Manchester) that's why I had to move to 60Mb instead.

25-07-2012, 14:41	#51
pdjkeelan Inactive Join Date: Feb 2005 Age: 41 Services: 20Mb broadband, V+, phone and mobile Posts: 73	Re: Upgrade delayed massively I got annoyed by this e.g. I was on 50Mb waiting for 100/120 and told to wait an extra 10 months while in other regions people are on 60Mb but paying less than me. So I phoned retentions and got moved to 60Mb, call evenings included in package and approx £5 reduction to bill... also I did not get a new contract as I was very specific with the customer service rep that I didn't want this and they were willing to do the change-over without requiring a new contract. They however refused to do the free 100Mb upgrade in my area (M22 - Manchester) that's why I had to move to 60Mb instead.