Thread: Superhub problems since the new firmware release - only today
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Old 24-07-2012, 01:35   #37
babis3g
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Join Date: Mar 2012
Location: London
Services: >100Mb<TV M+,TiVo 1T,V HD >Phone M
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Re: problems since the new firmware release - only today
Quote:
Originally Posted by NickDK87 View Post
Just got of the phone with an Virgn had to cancel an engineer for tomorrow as im at work. But stop me before I did saying are you sure you want to cancel ( I still had to) your downstream power level - 8.1 dbmv. I have no clue what this really means.

As I can see from the Broadband Quality Monitor graph from ThinkBroadband, I did notice others with this issue around 4 am and 6pm. I don't know if that is linked to my downstream power level as it was working fine before. It's been fine for the past 24 hours bar getting kicked of Xbox for 1 minute but got back on the xbox fine. My son is much at this then I am, we are on 20mb with an old Virgin router connecting to a D Link. I don't really know what I should do now any ideas?.
No the problem around 4 & 6 am has nothing to do with your power levels
Seems was problem with VM network

Having lower power levels may occur quality issues with your connection
-8db is low but i had -12 with out issues for the broadband but some TV channels was cracking & some can not been seen, as an example

I suggest to book the appointment with the engineer ...is free, no charge for it
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