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broadbandking · 22-07-2012, 08:22

A while ago I upgraded to 100Mb awhile ago and it would not go past 75-80Mb which I know is good but I want my connection to be at least a little closer, so I contacted TSC and 2 super hubs later still the same no change.

So I downgraded to 60Mb which was fine always max speed, so my area had the upgrade for double speeds so I thought OK the UBR would have been worked on ready for the upgrades so I'll try 100Mb again and guess what still the same, So I have rang TSC again and have been told they have reset the server (I know they didn't, surprised they know the word server) and then I apparently had spyware (I didn't)

So can someone please help, my connection is also wired.

Modem Stats

Modem Initialisation
Stage Status
Downstream Acquisition Locked
Primary Frequency 299000000 Hz
DHCP Complete
TFTP Complete
Time Of Day 09:21:39
Security Enabled
Counters T1,T2,T3,T4,Sync,Resets 0, 0, 1, 0, 0, 0
Internet Connection
IP Address Status
WAN IP Address
Lease Time Remaining 2 days 14:43:44
Expiry Wed 25 Jul 00:05
Current Network Time Sun 22 Jul 09:21
Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 206 299000000 Hz QAM256 1.4 dBmV 42.9 dB 7283 16
Locked 205 291000000 Hz QAM256 1.8 dBmV 43.2 dB 7639 53
Locked 207 307000000 Hz QAM256 1.1 dBmV 42.6 dB 6571 28
Locked 208 315000000 Hz QAM256 0.8 dBmV 42.5 dB 6641 182
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 1 45800000 Hz ATDMA 35.8 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

Connection Information
You appear to be on a Virgin Media Connection
IP address 77.XX.XXX.XXX
Host cpc25-dudl11-2-0-cust228.16-1.cable.virginmedia.com

Any help would be great.

22-07-2012, 08:22	#1
broadbandking cf.mega poster Join Date: Nov 2008 Location: At My Desk Services: Virgin Media V6 XL TV - 1Gb Broadband Posts: 3,009	100Mb Woes A while ago I upgraded to 100Mb awhile ago and it would not go past 75-80Mb which I know is good but I want my connection to be at least a little closer, so I contacted TSC and 2 super hubs later still the same no change. So I downgraded to 60Mb which was fine always max speed, so my area had the upgrade for double speeds so I thought OK the UBR would have been worked on ready for the upgrades so I'll try 100Mb again and guess what still the same, So I have rang TSC again and have been told they have reset the server (I know they didn't, surprised they know the word server) and then I apparently had spyware (I didn't) So can someone please help, my connection is also wired. Modem Stats Modem Initialisation Stage Status Downstream Acquisition Locked Primary Frequency 299000000 Hz DHCP Complete TFTP Complete Time Of Day 09:21:39 Security Enabled Counters T1,T2,T3,T4,Sync,Resets 0, 0, 1, 0, 0, 0 Internet Connection IP Address Status WAN IP Address Lease Time Remaining 2 days 14:43:44 Expiry Wed 25 Jul 00:05 Current Network Time Sun 22 Jul 09:21 Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors Locked 206 299000000 Hz QAM256 1.4 dBmV 42.9 dB 7283 16 Locked 205 291000000 Hz QAM256 1.8 dBmV 43.2 dB 7639 53 Locked 207 307000000 Hz QAM256 1.1 dBmV 42.6 dB 6571 28 Locked 208 315000000 Hz QAM256 0.8 dBmV 42.5 dB 6641 182 Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate Locked 1 45800000 Hz ATDMA 35.8 dBmV 16QAM 6400000 20480 Kbits/sec Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec Connection Information You appear to be on a Virgin Media Connection IP address 77.XX.XXX.XXX Host cpc25-dudl11-2-0-cust228.16-1.cable.virginmedia.com Any help would be great.