Cable Forum - View Single Post - Superhub My awful experience with Superhub and 60Mb

alistairgd · 21-07-2012, 14:17

SCRATCH THAT
Connection dropped again 10- minutes ago, ie about 3 hours after this mornings tech visit.
Going off my head now.

Phoned 0800 support and tried to stay cool.

They say I am only locking onto 1 downstream at the moment, hence grren light instead of blue.
Upstream power level is still at 38

Edit>

2pm update.

Another new face came out and ran some diagnostics, all levels perfect. But only one downstream.

He noticed a coax connection behind my PC that I didn't even know was there, could have been loose, so he changed that, and the cable, and replaced the superhub.

On a speedtest (both on VM network and speedtest.net) got 40Meg down, I suppose acceptable for a saturday afternoon.

About the congestion, he advised me that in our area there is only one upstream freq, rather than two, so the whole area is sharing one upstream, hence the 95% congestion.

21-07-2012, 14:17	#47
alistairgd Inactive Join Date: Jan 2009 Posts: 27	Re: My awful experience with Superhub and 60Mb - in pictures SCRATCH THAT Connection dropped again 10- minutes ago, ie about 3 hours after this mornings tech visit. Going off my head now. Phoned 0800 support and tried to stay cool. They say I am only locking onto 1 downstream at the moment, hence grren light instead of blue. Upstream power level is still at 38 Edit> 2pm update. Another new face came out and ran some diagnostics, all levels perfect. But only one downstream. He noticed a coax connection behind my PC that I didn't even know was there, could have been loose, so he changed that, and the cable, and replaced the superhub. On a speedtest (both on VM network and speedtest.net) got 40Meg down, I suppose acceptable for a saturday afternoon. About the congestion, he advised me that in our area there is only one upstream freq, rather than two, so the whole area is sharing one upstream, hence the 95% congestion.