Cable Forum - View Single Post - Superhub My awful experience with Superhub and 60Mb

alistairgd · 21-07-2012, 11:19

OKay here's the update.

Cable guy came out, "not coming in to your house, read the history, you have high utilisation area and high power level issue, so I just need to check the tap in the u/g box"

So off we went, he hooked up to the tap with his cable/test superhub and linux netbook, waited for his new hub to update firmware, and checked the upstream power.

33.5 dBmV

I was like "eh? That's not right, I've been on 55+ for over 6 weeks"

So I went back to the house, checked my levels at my Superhub, Power Level 55.5 dBmV.

So then he took my cable off the tap, and plugged it into the same connection he had tested on, and my upstream in the house immediately went down to 33.5 dBmV.

Remember, that is a brand new tap in the footpath.

So the only conclusion is that the new tap was faulty, and I happened to be plugged into the faulty port, what are the chances?

If the power level stays the same over the next few days then fair enough, all I need to get sorted out is the high utilisation, which I was told today was up as high as 95% yesterday. Getting switched onto another UBR is not easy according to this guy, but that will be by next thing to resolve!

Any advice on that?

21-07-2012, 11:19	#46
alistairgd Inactive Join Date: Jan 2009 Posts: 27	Re: My awful experience with Superhub and 60Mb - in pictures OKay here's the update. Cable guy came out, "not coming in to your house, read the history, you have high utilisation area and high power level issue, so I just need to check the tap in the u/g box" So off we went, he hooked up to the tap with his cable/test superhub and linux netbook, waited for his new hub to update firmware, and checked the upstream power. 33.5 dBmV I was like "eh? That's not right, I've been on 55+ for over 6 weeks" So I went back to the house, checked my levels at my Superhub, Power Level 55.5 dBmV. So then he took my cable off the tap, and plugged it into the same connection he had tested on, and my upstream in the house immediately went down to 33.5 dBmV. Remember, that is a brand new tap in the footpath. So the only conclusion is that the new tap was faulty, and I happened to be plugged into the faulty port, what are the chances? If the power level stays the same over the next few days then fair enough, all I need to get sorted out is the high utilisation, which I was told today was up as high as 95% yesterday. Getting switched onto another UBR is not easy according to this guy, but that will be by next thing to resolve! Any advice on that?