Cable Forum - View Single Post

Arthurgray50@blu · 20-07-2012, 13:18

Let me try and explain it.

Originally, the TiVo picture was breaking up and it wouldn't record, and it was changing the channels itself, and we wasn't getting some channels.

Engineer called and said the power strength in the outside box needed increasing, after 24 hours, it went again and a second engineer said that we were too far away from the box (this box has served us since we have been with cable and no problems), he then said we needed a more powerful cable, as the original one was installed by Telewest.

A further Engineer called and said it was the BB that was causing the problem and increased the power to the BB computer.

A further one called that was rude and arrogant, and said that we needed a booster and installed a new modem, and again increased the power to the computer, still did not do anything to the box.

The problem still there, so another engineer called, a so called manager/technician, what he done was complicated to explain.

He fitted the computer modem box to an extension lead via the BB and then a cable to the Tivo box, so to get channels on the TiVo we have to switch on the computer.

Try working that one out, l spoke to VM engineers where l work in Ealing, West London, explained it to them and told me the simple answer was - changed the cable to the house as the original cable is not strong enough for the TiVo box. The tivo box is a powerful box and it needs a cable strong enough. The reason why they have put a booster on the box is that its cheaper than running brand new cable, l mentioned that we have a normal second box and this should not effect the TiVo box as to what the engineers have said.

He also stated that BB and Tv is run on seperate cables, when l told the engineers that called here, there comment was ' he doesn't know what he is talking about' he said fitting a booster box is cheaper than fitting new cable.

20-07-2012, 13:18	#5
Arthurgray50@blu cf.mega poster Join Date: Sep 2005 Posts: 6,798	Re: Can someone explain ? Let me try and explain it. Originally, the TiVo picture was breaking up and it wouldn't record, and it was changing the channels itself, and we wasn't getting some channels. Engineer called and said the power strength in the outside box needed increasing, after 24 hours, it went again and a second engineer said that we were too far away from the box (this box has served us since we have been with cable and no problems), he then said we needed a more powerful cable, as the original one was installed by Telewest. A further Engineer called and said it was the BB that was causing the problem and increased the power to the BB computer. A further one called that was rude and arrogant, and said that we needed a booster and installed a new modem, and again increased the power to the computer, still did not do anything to the box. The problem still there, so another engineer called, a so called manager/technician, what he done was complicated to explain. He fitted the computer modem box to an extension lead via the BB and then a cable to the Tivo box, so to get channels on the TiVo we have to switch on the computer. Try working that one out, l spoke to VM engineers where l work in Ealing, West London, explained it to them and told me the simple answer was - changed the cable to the house as the original cable is not strong enough for the TiVo box. The tivo box is a powerful box and it needs a cable strong enough. The reason why they have put a booster on the box is that its cheaper than running brand new cable, l mentioned that we have a normal second box and this should not effect the TiVo box as to what the engineers have said. He also stated that BB and Tv is run on seperate cables, when l told the engineers that called here, there comment was ' he doesn't know what he is talking about' he said fitting a booster box is cheaper than fitting new cable.