Hi friends, can someone explain the reason behind the stupidity of VM engineers.
Everyone know of the problems that l have had since having a TiVo box installed, i have had five engineers to fix a simple fault.
Picture freezes, it comes out it squares, loss of channels, it wont record properly, difference engineers have said difference reasons ie not enough power going into box, Computer is at fault, second box is taking all the power, wrong cable coming into house.
They have put a booster onto the computer, saying the power should be strong enough. We have nothing wrong with the BB, its the TiVo box causing the problem.
An assistant at VM that spoke with my wife was very rude, and thought my wife was an idiot, by saying you have the channels so where is the problem.
To get the channels on the TV, we have to switch on the computer to get the channels to go to the Tivo box, the booster is for the PC, BUT once again the problem was with the channels etc.
Can some explain in plain simple terms what could be the problem - and its taken FIVE engineers to solve.