Quote:
Originally Posted by thenry
ok. you say steps of repull then amp check. could networks not check the amp straight away rather than do a repull (waste money) ? unless ofcourse the cables old and needs replacing anyway.
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Erm didn't the OP say he's already had a repull?
Network will not get involved in any fault unless everything else has been checked first.
Example.
Service tech turns up and passes a job to network claiming that the upstream power levels are too high. The network tech turns up and checks the levels at the tap/amp/cab to only find everything is ok, the job will then get tossed back to service as no fault found.
The real problem could be a damaged drop cable, a bad connector, a bad tap etc etc etc all these things should be checked by the service tech in the first instance as the fault is not with the network as such.
Remember that while all this is going on, the customer is getting told loads of things and will not be seeing their fault fixed and will be getting fed up.
Network won't come out just to check an amp or something else unless the job is passed to them by a service tech or there is an outage etc.