Quote:
Originally Posted by moowow!
i noticed on your sig it says you can get a free upgrade from 10mb to 30mb for free, how do i do this as im currently a 10mb user 
thanks, Tom |
Quote:
Originally Posted by moowow!
do i have to tell vm i want to leave to get these deals or just ask for them?
Thanks, Tom |
Yep, You ring on 150 (VMP) and pick "leaving us" option and then start to haggle.
Not all CS reps are trained to the same service level.
All 10Mb/s User should get.
Free Superhub.
Free Engineer to install super hub if you want the engineer (can be quicker than postal)
Free "no fee upgrade".
Do not get talked in to 60Mb/s as they will likely charge you extra as it is a different service level...
but a New 12 month contract is required. You are then a Ex 10Mb/s user and now a 30Mb/s user when the super hub is online.
I could not be bothered to haggle to much so only got that deal.