Cable Forum - View Single Post - Superhub My awful experience with Superhub and 60Mb

alistairgd · 17-07-2012, 23:38

Thanks for the help thenry.

The splitter that sits at the wall where the cable comes into the house has been changed to one of those that plugs into the power supply, is that what you mean?

The upstream being at the top end of the tolernace is why the virgin support forums kept sending out a tech, when I insisted on a senior tech, he came out and said words to the effect :-

"there's nothing we can do about your upstream level, its at the absolute high end of acceptable, it's alright for the webteam to say it needs lowered, but around here, that is the level it sits at and there is nothing I can do about it."

HE then said the slow speeds I get at peak times are due to capacity and he said someone would call back. I did get a call back confirming that my UBR was busy, but I do not know if they moved me or not.

I need to call support and find out if I have been moved UBR, - is this what you mean by moved "at the cab"?

I'll post back when I see the R36 is online, thanks for the info.

17-07-2012, 23:38	#5
alistairgd Inactive Join Date: Jan 2009 Posts: 27	Re: My awful experience with Superhub and 60Mb - in pictures Thanks for the help thenry. The splitter that sits at the wall where the cable comes into the house has been changed to one of those that plugs into the power supply, is that what you mean? The upstream being at the top end of the tolernace is why the virgin support forums kept sending out a tech, when I insisted on a senior tech, he came out and said words to the effect :- "there's nothing we can do about your upstream level, its at the absolute high end of acceptable, it's alright for the webteam to say it needs lowered, but around here, that is the level it sits at and there is nothing I can do about it." HE then said the slow speeds I get at peak times are due to capacity and he said someone would call back. I did get a call back confirming that my UBR was busy, but I do not know if they moved me or not. I need to call support and find out if I have been moved UBR, - is this what you mean by moved "at the cab"? I'll post back when I see the R36 is online, thanks for the info.