Cable Forum - View Single Post - Superhub My awful experience with Superhub and 60Mb

alistairgd · 17-07-2012, 22:13

So now I am at the end of my tether, my patience is exhausted and I've had enough, so I am posting this to let people know, if they don't already, that VM broke their most excellent interent when they did the Double Your Speed upgrades recently.

I've had intermittant internet since MAY, in summary...

1. Pre May 2012, 30Mb package on a Virgin Media DOCSIS 3.0 Modem PERFECT SOLID INTERNET

2. May 2012 NO internet for 2 weeks and resricted TV service

3. VM Upgrade my 30Mb to 60Mb while I am offline, nice salt/wound etc.

4. May 2012 drop cable from house to box replaced and v3.0 Modem replaced with the Superhub, internet is ONLINE but intermittant

5. May - Jul 2012 Intermittant internet, 5 minute outtages most days, so gaming, banking, shopping ANYTHING is a nightmare. Speeds are WAY worse than the rock solid 30Mb I used to have earlier this year.

Inbetween all that, I've had missed appointments so wasted annual leave waiting in for a non existant booking, two or three days annual leave for techs to arrive, senior tech telling me one thing, this forums web support telling me another etc etc etc.

If I could turn the clock back and have the 3.0 modem, Dlink router, and 30Mb I would, but NO, I have this utter rubbish that doesn't deliver.

So now I am making a collage of how poor VM broadband really is, so I can spread the word, in pictures o)

Here's what I end up staring at trying to game on the iPad, or collect gmail or watch LoveFilm etc etc.....

17-07-2012, 22:13	#1
alistairgd Inactive Join Date: Jan 2009 Posts: 27	My awful experience with Superhub and 60Mb - in pictures So now I am at the end of my tether, my patience is exhausted and I've had enough, so I am posting this to let people know, if they don't already, that VM broke their most excellent interent when they did the Double Your Speed upgrades recently. I've had intermittant internet since MAY, in summary... 1. Pre May 2012, 30Mb package on a Virgin Media DOCSIS 3.0 Modem PERFECT SOLID INTERNET 2. May 2012 NO internet for 2 weeks and resricted TV service 3. VM Upgrade my 30Mb to 60Mb while I am offline, nice salt/wound etc. 4. May 2012 drop cable from house to box replaced and v3.0 Modem replaced with the Superhub, internet is ONLINE but intermittant 5. May - Jul 2012 Intermittant internet, 5 minute outtages most days, so gaming, banking, shopping ANYTHING is a nightmare. Speeds are WAY worse than the rock solid 30Mb I used to have earlier this year. Inbetween all that, I've had missed appointments so wasted annual leave waiting in for a non existant booking, two or three days annual leave for techs to arrive, senior tech telling me one thing, this forums web support telling me another etc etc etc. If I could turn the clock back and have the 3.0 modem, Dlink router, and 30Mb I would, but NO, I have this utter rubbish that doesn't deliver. So now I am making a collage of how poor VM broadband really is, so I can spread the word, in pictures o) Here's what I end up staring at trying to game on the iPad, or collect gmail or watch LoveFilm etc etc.....