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floppus · 16-07-2012, 16:23

I spoke with Virgin faults today to discuss an annoying but not terminal issue with my old (first generation) SA V+ box. It transpires that my "signal strength" is "very weak" and I would benefit from an engineers visit. I asked if this signal strength issue was a transmission issue or possibly a box fault. I was led to believe that the fault was almost certain to be due to my "old box". If this were the case the engineer would organise an exchange.

I have had my V+ box for a very long time and have around 20 hours of very rare tv moments saved on the drive. If the engineer has to replace my box can he/she transfer the stored files onto the new box. I asked the advisor on the phone but there was a problem getting her to grasp what I was asking and she deferred my question to the engineer (whose response might be too late for me to take any steps to salvage the stuff).

I also understand that my SA box was subsequently superceded by a Samsung device and that these are now proving unreliable and are not being issued. What am I likely to be offered. I am a pensioner on a limited budget and want to reduce my outgoings and not be persuaded to upgrade to a Tivo as the only solution to my present minor problems.

Regards,

16-07-2012, 16:23	#1
floppus Inactive Join Date: Nov 2005 Posts: 33	Likely V+ box exchange I spoke with Virgin faults today to discuss an annoying but not terminal issue with my old (first generation) SA V+ box. It transpires that my "signal strength" is "very weak" and I would benefit from an engineers visit. I asked if this signal strength issue was a transmission issue or possibly a box fault. I was led to believe that the fault was almost certain to be due to my "old box". If this were the case the engineer would organise an exchange. I have had my V+ box for a very long time and have around 20 hours of very rare tv moments saved on the drive. If the engineer has to replace my box can he/she transfer the stored files onto the new box. I asked the advisor on the phone but there was a problem getting her to grasp what I was asking and she deferred my question to the engineer (whose response might be too late for me to take any steps to salvage the stuff). I also understand that my SA box was subsequently superceded by a Samsung device and that these are now proving unreliable and are not being issued. What am I likely to be offered. I am a pensioner on a limited budget and want to reduce my outgoings and not be persuaded to upgrade to a Tivo as the only solution to my present minor problems. Regards,