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gj4009 · 12-07-2012, 22:16

With regards to the original post about is it worth coming back, i would say if you live in SM6 or any where near it then the answer is a resounding no. We cancelled our TV services with virgin yesterday after some absoloute shockers. Dont get me wrong the TiVo box in itself is a fantastic piece of kit that in my oppinion and lots of others is far better than the set top box sky currently offer.

The problems we had were terrible SD picture qaulity, around every 30 seconds we get what i can only describe as what looks like mosaic tiles on the SD channels making a "blocky" image, this lasts anywhere between 2 seconds to 20 seconds and clears up again. I know it wasnt my TV because is happened on my other TV in the bedroom which was on a VHD box, i tried using different HDMI leads and connecting with a Scart for SD picture, i even tried an old CRT television to make sure it wasnt an issue with a flat screen. We had problems on the catch up ranging from god awful picture qaulity, artifacts on screen when fast moving, lip sync being out all the way up to it just completely failing with an error message. We had lip sync issues on pretty much every HD channel the the audio sometimes being half a second to up to 2 seconds behind the picture. Other little bug bears such as the red button, the box being a little slow, and the epg being wrong for a lot of the sports especially ESPN i know arent fully virgins fault.

This isn't a slag off virgin, im off to sky post, this is just a heads up to anyone in the SM6 area or the neighbouring areas that the area has such pretty hefty network issues right now on its TV service. I was told by the engineer who visisted, and 2 people on the phone that it could take anywhere from 6 months to a year to be resolved which fankly isnt good enough.

Top marks to the girl on the phone though, she completely waived an early termination fee for the TV and tbh im more than happy sticking with the broadband and phone we get around 98mbps speed maximum 3 ms of jitter at peak times and our ping rarely goes above 10-15 at peak times. So as far as broadband and telephone cannot fault them, just something seriously wrong on a local scale with thier television.

12-07-2012, 22:16	#60
gj4009 Inactive Join Date: Jul 2012 Posts: 15	Re: Is it worth coming back yet? With regards to the original post about is it worth coming back, i would say if you live in SM6 or any where near it then the answer is a resounding no. We cancelled our TV services with virgin yesterday after some absoloute shockers. Dont get me wrong the TiVo box in itself is a fantastic piece of kit that in my oppinion and lots of others is far better than the set top box sky currently offer. The problems we had were terrible SD picture qaulity, around every 30 seconds we get what i can only describe as what looks like mosaic tiles on the SD channels making a "blocky" image, this lasts anywhere between 2 seconds to 20 seconds and clears up again. I know it wasnt my TV because is happened on my other TV in the bedroom which was on a VHD box, i tried using different HDMI leads and connecting with a Scart for SD picture, i even tried an old CRT television to make sure it wasnt an issue with a flat screen. We had problems on the catch up ranging from god awful picture qaulity, artifacts on screen when fast moving, lip sync being out all the way up to it just completely failing with an error message. We had lip sync issues on pretty much every HD channel the the audio sometimes being half a second to up to 2 seconds behind the picture. Other little bug bears such as the red button, the box being a little slow, and the epg being wrong for a lot of the sports especially ESPN i know arent fully virgins fault. This isn't a slag off virgin, im off to sky post, this is just a heads up to anyone in the SM6 area or the neighbouring areas that the area has such pretty hefty network issues right now on its TV service. I was told by the engineer who visisted, and 2 people on the phone that it could take anywhere from 6 months to a year to be resolved which fankly isnt good enough. Top marks to the girl on the phone though, she completely waived an early termination fee for the TV and tbh im more than happy sticking with the broadband and phone we get around 98mbps speed maximum 3 ms of jitter at peak times and our ping rarely goes above 10-15 at peak times. So as far as broadband and telephone cannot fault them, just something seriously wrong on a local scale with thier television.