I had the same communique by email 2 days ago:
Quote:
10 July 2012
Your account number: xxxxxxx
Your area ref: xx
Our Reference: Midnight_Run1
Dear Mr xxxxxx
Want a faster broadband service in the evening? Read on!
As you may know with Virgin Broadband we don't limit the amount that you can download. However, we've recently noticed an unusually large amount of data being transferred over your broadband connection (daily between mid-day and midnight) at our busiest network time and this may have resulted in your connection being managed under our traffic management policy (you can review this policy at virginmedia.com/traffic).
To help you better manage your broadband performance and to keep things running smoothly here are a few tips:
1. Move 'non time critical' usage to after midnight
Okay that might sound late, but actually it's easy to schedule downloading big files such as Movies until then. Check out our FAQs and details of how to schedule downloads on common software at virginmedia.com/peaktimefaq
2. Make sure your PC security software is up to date and active
Not having security software installed or up to date can really slow you down. Try using Virgin Media Security. It's free and covers all the major security threats. Learn more and download by going to virginmedia.com/security.
3. Make sure your Wi-Fi is secure
Check that your wireless router is password protected and that you've got encryption switched on. Neighbours or anyone in your Wi-Fi range could be using your connection without your knowledge and slowing you down. For more detail on how to avoid this and change these settings go to virginmedia.com/help/wireless.
4. Other members of your household eating up your connection
Large amounts of uploading or downloading could be taking place without your knowledge. The most common application to use large amounts of data is file sharing software. If you use a Windows 98 or XP computer and you're unsure whether file sharing software is installed on computers in your home, or you wish to remove it if it is, a software utility called Digital File Check* is available that can check for you.
This can be found at ifpi.org/dfc * You can also learn more about File Sharing by going to our FAQ virginmedia.com/peaktimefaq
We strongly recommend that you follow these tips in order to get the best broadband performance in future. Especially the first tip of scheduling non-time critical downloads.
There are several tools you can use to check how much you're downloading or uploading such as tbbMeter (thinkbroadband.com/tbbmeter.html *) and there are others available at softpedia.com *
Thank you for your attention.
Yours sincerely
Ken Oaten
Customer Internet Security
Virgin Media
* Note. These links are provided simply as a convenience to our customers. Virgin Media cannot offer assistance with and do not endorse these applications. The links are to third party websites, and we have no responsibility for their content.
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I checked the Shub activity log and saw 2.155Gb over 12 hours (that's 4 users on Pcs and an Xbox). I use a program called Bitmeter on each PC which records all traffic on each PC. I added together the biggest DL days and got one spike of 8Gb in a day in MAY!!
http://codebox.org.uk/pages/bitmeter2