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Waldo Pepper · 10-07-2012, 20:36

I have spent the last hour on the phone to someone in India trying to resolve a simple problem without any resolve.

I record programs at night from a basic VM box onto my HD recorder and constantly get messages about having an invaild card. This splash screen is on for the night and completely ruins anything I want to watch.

I am told it's because I don't reboot the box weekly and he was adamant this is what I was to do.

Any idea how to contact someone less in outer space rather than spending time navigating the 150 menu system.

I am seriously considering ditching this entire service and resorting to a mobile for Internet and Freeview.

Why do such successful companies ruin their reputation by outsourcing to India? Most of my time on the phone was asking him to repeat himself...slowly.

10-07-2012, 20:36	#1
Waldo Pepper Inactive Join Date: Jul 2009 Location: In the thick of East Anglia Posts: 573	Intermittent service I have spent the last hour on the phone to someone in India trying to resolve a simple problem without any resolve. I record programs at night from a basic VM box onto my HD recorder and constantly get messages about having an invaild card. This splash screen is on for the night and completely ruins anything I want to watch. I am told it's because I don't reboot the box weekly and he was adamant this is what I was to do. Any idea how to contact someone less in outer space rather than spending time navigating the 150 menu system. I am seriously considering ditching this entire service and resorting to a mobile for Internet and Freeview. Why do such successful companies ruin their reputation by outsourcing to India? Most of my time on the phone was asking him to repeat himself...slowly.