Thanks for your reply. We originally started having problems when we added Sky Sports a few months ago. Within a few minutes the internet went down, we had a SA 2100 at the time - the modem just couldn't lock onto the overlay network. VM sent out a technician who simply changed the modem for a Superhub much to my dismay.
It seems odd that rebooting either the router or Superhub fixes the problem. It's almost as if the DHCP renewal doesn't get passed correctly to the router and they lose communication.
---------- Post added at 23:44 ---------- Previous post was at 23:36 ----------
Quote:
Originally Posted by General Maximus
I love threads like this because before I even read them 99.9% of the time I can just say it is the shub's fault  In this case though as much as it pains me to say it, the shub isn't at fault, either as a router or modem. Your power levels are good but for some reason you are having problems establishing a connection with the cmts. It is defo going to be an area fault and you need to ring tech support. They'll send an engineer out thinking the problem is your end but he'll be able to escalate it to networks and get it looked at. |
Thanks. I've had similar thoughts. Originally I thought about Superhub's reputation so instantly blamed it. I had issues with my brother's PS3 causing the connection to drop but later I found out it was because I updated my router's firmware to one which had a bug which crashed it. I downgraded it and it stopped doing it. I had another issue where my father couldn't send email via smtp.blueyonder.co.uk, again I blamed the Superhub when in fact it's a known problem with that server. So for everything I blamed the Superhub for it has been innocent :-)
However in this case I don't know where to turn. I managed to get 50+ days uptime recently until my father cycled the power to do some work in the bathroom so it can be stable but sometimes this problem with the connection dropping happens.
My question is, if the issue is caused by a communication problem with the cmts then why would power cycling the router fix it?