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Arthurgray50@blu · 07-07-2012, 23:16

Hi Jempalmer, My personnel view is if you are paying for a service, then you should get it if you have a problem then it should be sorted.

If you have a problem on your car, you take it to a garage don't you.

I have had FIVE engineers out to fix the same fault, customer services phoned today, and the latest is that our box could be too far away from the main box - yet we have had cable for a long time.

Also TWO engineers have said we have OLD cable, but no one has changed it, and yes l have sent an email to the CEO and they have tried to help, but you won't get them coming out will you, On Monday they have told me a senior manager will call us.

I spoke with a VM Network Engineer on Friday, and he told me that it could be that the TiVo needs a stronger cable, and if my existing cable was fitted more than five years ago, then it won't be suitable for a TiVo box and needs a new one - its a different power cable, and old cable has a different power source to the ones fitted today - any clues

And this has happened to my mother - in - law, and she has had a booster box fitted.

07-07-2012, 23:16	#889
Arthurgray50@blu cf.mega poster Join Date: Sep 2005 Posts: 6,798	Re: General TiVo Discussion Part 3 Hi Jempalmer, My personnel view is if you are paying for a service, then you should get it if you have a problem then it should be sorted. If you have a problem on your car, you take it to a garage don't you. I have had FIVE engineers out to fix the same fault, customer services phoned today, and the latest is that our box could be too far away from the main box - yet we have had cable for a long time. Also TWO engineers have said we have OLD cable, but no one has changed it, and yes l have sent an email to the CEO and they have tried to help, but you won't get them coming out will you, On Monday they have told me a senior manager will call us. I spoke with a VM Network Engineer on Friday, and he told me that it could be that the TiVo needs a stronger cable, and if my existing cable was fitted more than five years ago, then it won't be suitable for a TiVo box and needs a new one - its a different power cable, and old cable has a different power source to the ones fitted today - any clues And this has happened to my mother - in - law, and she has had a booster box fitted.