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Superhub or router at fault?
I keep having periodic problems with the internet dropping. If I reset the Superhub or the Netgear FVS338 then the internet is restored so I don't know which is at fault. I do get messages in the Superhub Event Log around the time that it happens.
I've pasted my Superhub Event Log and Signal levels in the hope that one of you might be able to see what is wrong.
Event Log with MAC Addresses removed:
Fri Jul 06 12:03:53 2012 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 06 12:03:30 2012 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.0;CM-VER=3.0;
Fri Jul 06 12:02:17 2012 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.0;CM-VER=3.0;
Fri Jul 06 12:01:13 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 06 12:00:41 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 06 11:35:51 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 06 11:35:51 2012 Warning (5) Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 06 11:35:51 2012 Warning (5) MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 06 07:40:39 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 06 07:16:17 2012 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 307000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 159 55616000 Kbits/sec 307000000 Hz 0.4 dBmV 39.4 dB Hybrid
Locked QAM256 157 55616000 Kbits/sec 291000000 Hz 1.0 dBmV 39.4 dB Hybrid
Locked QAM256 158 55616000 Kbits/sec 299000000 Hz 0.7 dBmV 39.4 dB Hybrid
Locked QAM256 160 55616000 Kbits/sec 315000000 Hz 0.2 dBmV 39.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 25 20480 Kbits/sec 35800000 Hz 45.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 58293
Max Traffic Rate 66000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 58292
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
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