Quote:
Originally Posted by Arthurgray50@blu
Here is a run down of what the engineers did, They checked the signal on the first visit and increased it at the box, second engineer said it was the wrong type of cable going into the house, but didn't changed it, third engineer changed the internet box saying it was that that was cuasing the problem, fourth engineer said it was caused by a fault on the cable and that he would increase the signal to full, but it could also be the phone connection. bingo still wrong.
|
We were having a similar problem on both our TiVo and V+ boxes. We were suffering from picture break up on HD channels, SD channels were fine. We had 5 engineer visits who, to be fair, tried all that they could to get it working. I eventually told customer service that I would be cancelling the TV in January when the contract expires. Not long after we received a call from the network team. Chap turns up a couple of days later, diagnoses it as a faulty amp in the green box. Swapped it out the next day and all has been fine since. Could that be the surge of your problem maybe?