Thread: General Cheaper collections for new customers
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Old 27-06-2012, 14:08   #7
carlwaring
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carlwaring has reached the bronze age
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Re: Cheaper collections for new customers
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Originally Posted by howard.bates View Post
Thanks everyone for your suggestions. One call to Customer Services, described what I could get as a new customer, asked what they could do. They agreed to give me the same deal as a new customer (without the introductory discount) and arranged for an engineer to call the day after tomorrow. Result.
See! Easy wasn't it. An not 'threats' requited

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I have no objection to new customers receiving an introductory discount...
Which is all they do get. A special price for a year. Just like I got when I re-negotiated last month. This time next year I will do it again.

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It seems that VM now recognise this, so all is well.
It's not like they didn't before. It's just up to the customer to call them rather than vice versa.
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