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Originally Posted by Robert Atkins
So BBking can you answer this question:
"When there was a power outage, we used to be asked how many customrs it affected."
I don't think so somehow. Is that the 2003 report you are refering to? I have not seen one in 2004...
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I'm no sure if you were asking me that, it's from one of my posts!
The FMC used to collect all the figures for a Network database and there was a quarterly (I think) chart produced to show network availability.
There was much fiddling going on because in those days the bonus was affected by those figures.
The FMC (or CS) would have no idea how many customers were fed from a particular node, so the figure connected to the node was guessed by the network tech and a percentage was taken off for the customers who didn't have any power at their house. A similar thing happened when one channel was off service, for example a headend with 100000 customers losing sky sports 1 is not 100000 customers without service, because perhaps 60000 dont subscribe to that channel! Although the management argued that it wasn;t available for all 100000 if they had wanted to upgrade at that time.