[Nick-]

Hi there

I had VM 50mb for some months, and decided I wasn't getting enough out of it so got it dropped back to 30mb

However, getting a bit tired of being throttled so wanted to get upgraded back to the maximum

Rung VM who said I'd need to pay £50 for an engineer visit to carry out the upgrade

I was under the impression that 50mb to 100mb was done without any need for VM to upgrade any equipment, but I guess I'm wrong

Granted, I'm on 30mb at the moment, but I still have the Superhub from when the connection was 50mb

Thanks!
Nick