[andy_m]

Rather than complain that people who've raised this issue on the help and support forums only get a private reply that you can't read, you could follow their lead and receive your own private response? In the meantime, a quick google suggests that it's something to do with your box being offline, and the best advice is to check your connections at the back of the box and then reboot. If you're still getting problems then you'll need to make a pest of yourself.