Quote:
Originally Posted by kwikbreaks
Zen always had a good reputation for support. If you think the performance is down on what it should be then give them a call - if the modem might need rebooting to clear the issue and they have heard that then they'll just ask you to do it even if you already have.
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I have already complained to Zen and tried several reboots soon after the install. Contrary to earlier posts in this thread about speed guarantees their tech support said:
"
. In relation to your upstream result, I would consider this to be a 'normal' level of upstream bandwidth. Though your modem is in sync at 80/20, it may be that the bandwidth available at the exchange is reducing your own throughput due to other fibre users and the available level of data bandwidth to all customer at the exchange. "
AND
"
In relation to the upstream speeds achieved being officially a problem, BT have no official performance expectations for upstream, and so it does not fall into a fault condition unless upstream throughput was hitting service impacting levels, somewhere around 0.2meg upstream would be an estimate of this."
I will try some reboots and do more tests at quiet times of the day (PC connected directly to BT Openreach via PPPoE so no router issue) then get back onto them if the speed is no better.