Cable Forum - View Single Post - General Rant: This is starting to take the proverbial

Eeeps · 19-06-2012, 13:19

Had a very similar thing happen to me. Internet goes down two weeks last Thursday morning.
I call VM and after the usual 'diagnosis' I got an engineer booked to come and fix 'my' problem on the following day (Friday).

When it finally came up by itself I had an addtional downstream channel. Called VM back to cancel the engineer to be told that the visit had already been cancelled.

They don't even let their own people know whats going on, let alone the customer.

19-06-2012, 13:19	#2
Eeeps cf.addict Join Date: May 2012 Posts: 153	Re: Rant: This is starting to take the proverbial Had a very similar thing happen to me. Internet goes down two weeks last Thursday morning. I call VM and after the usual 'diagnosis' I got an engineer booked to come and fix 'my' problem on the following day (Friday). When it finally came up by itself I had an addtional downstream channel. Called VM back to cancel the engineer to be told that the visit had already been cancelled. They don't even let their own people know whats going on, let alone the customer.