Cable Forum - View Single Post

Pipster · 12-06-2012, 23:56

I can only speak about my own experiences with Virgin.

I have 2 contracts with them. 1 Galaxy S2 never any problems over the moon with it and very happy.

2nd one however is a pain. Each month the DD fails to be set up by Virgin ending in me ringing and paying the bill manually. After a few months of it happening and complaining to the CEO office they have sorted it out and offered to upgrade my phone 4 months early for me. I'm happy as issue has finally been sorted and a bit of a carrot offered to stay with them.

12-06-2012, 23:56	#3
Pipster Inactive Join Date: Jun 2011 Posts: 41	Re: Buyer beware Virgin mobile I can only speak about my own experiences with Virgin. I have 2 contracts with them. 1 Galaxy S2 never any problems over the moon with it and very happy. 2nd one however is a pain. Each month the DD fails to be set up by Virgin ending in me ringing and paying the bill manually. After a few months of it happening and complaining to the CEO office they have sorted it out and offered to upgrade my phone 4 months early for me. I'm happy as issue has finally been sorted and a bit of a carrot offered to stay with them.