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dodgydave · 08-06-2012, 01:29

Is anyone else still having this problem regarding the 3-4pm period. I've been complaining since early April on the VM forum and to their complaints dept regarding stm being activated on my connection before the stated 4-9pm times. On any day i can start a download at 3.30pm and i will be stm'd between 3.41pm-3.45pm. I spoke to a complaints team member at VM and he told me i'd NEVER EVER been stm'd (rubbish i get stm'd 2-3 times a week maybe more) and that my laptop must have a program scheduled to run at 3.40pm that simulates stm (is that even possible). I know that i do not ever get stm'd during the day so that seems to not apply (maybe i'm in a trial area who knows) so i can download as much as i want. Its just infuriating that they won't acknowledge that there is a fault and a problem with stm kicking in during the "free window". Its not the superhub at fault as i had an ambit 256 until a month ago and it happened on there. My messages to VM now seem to be getting ignored as well as my forum posts on the help section on their site. Can anyone help and is anyone else seeing this problem still. Dave.

08-06-2012, 01:29	#22
dodgydave Inactive Join Date: Aug 2007 Location: Sunderland Services: 60mb VM Broadband Posts: 7	Re: STM idiosyncracies Is anyone else still having this problem regarding the 3-4pm period. I've been complaining since early April on the VM forum and to their complaints dept regarding stm being activated on my connection before the stated 4-9pm times. On any day i can start a download at 3.30pm and i will be stm'd between 3.41pm-3.45pm. I spoke to a complaints team member at VM and he told me i'd NEVER EVER been stm'd (rubbish i get stm'd 2-3 times a week maybe more) and that my laptop must have a program scheduled to run at 3.40pm that simulates stm (is that even possible). I know that i do not ever get stm'd during the day so that seems to not apply (maybe i'm in a trial area who knows) so i can download as much as i want. Its just infuriating that they won't acknowledge that there is a fault and a problem with stm kicking in during the "free window". Its not the superhub at fault as i had an ambit 256 until a month ago and it happened on there. My messages to VM now seem to be getting ignored as well as my forum posts on the help section on their site. Can anyone help and is anyone else seeing this problem still. Dave.