Cable Forum - View Single Post - V+ ESPN EPG Incorrect. Again. NBA Playoffs not listed- having to check SKY listings. Aga

Sugar Kane · 04-06-2012, 07:44

From the VM forum:

"Hi Sugarkane

I have checked our listings against those published on the Radio Times website for the early hours of this morning and both list the Premier League Classic programs rather than the NBA playoffs. Sometimes if program changes are made by the channel provider we are unable to update the EPG in time. This tends to be more of an issue where live events are concerned and the ESPN schedule is notorious for changing it's published schedule due to the volume of live sporting events shown.

I have asked for clarification of EPG data collection from ESPN and also the amount of notice we require to change what they have originally published in the event of any change.

Thanks"

Thanks for complaining SK, but actually we don't care. We know there is a problem, but it's too much like hard work to update the listings. Sky can do what they want, but we are too focused on Broadband and celebrity endorsement to improve our service for existing long term customers. I have answered this to placate you, but I intend to do nothing at all about it.

Say what you mean, VM. It would annoy me less.

04-06-2012, 07:44	#15
Sugar Kane Inactive Join Date: Aug 2010 Services: VM TV XL with V+ HD, VM Phone M, VM BB M Posts: 86	Re: ESPN EPG Incorrect. Again. NBA Playoffs not listed- having to check SKY listings. From the VM forum: "Hi Sugarkane I have checked our listings against those published on the Radio Times website for the early hours of this morning and both list the Premier League Classic programs rather than the NBA playoffs. Sometimes if program changes are made by the channel provider we are unable to update the EPG in time. This tends to be more of an issue where live events are concerned and the ESPN schedule is notorious for changing it's published schedule due to the volume of live sporting events shown. I have asked for clarification of EPG data collection from ESPN and also the amount of notice we require to change what they have originally published in the event of any change. Thanks" Thanks for complaining SK, but actually we don't care. We know there is a problem, but it's too much like hard work to update the listings. Sky can do what they want, but we are too focused on Broadband and celebrity endorsement to improve our service for existing long term customers. I have answered this to placate you, but I intend to do nothing at all about it. Say what you mean, VM. It would annoy me less.