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Originally Posted by cjmillsnun
Really???
Under them, NTLs service has consistantly improved!.
CS answer the phone much quicker and are helpful (FINALLY!!!)
LCR3 has been rolled out, and works well (if slowly).
Broadband speeds have improved, and are set to improve again.
The general reliability of the HFC network has improved.
VOD is being added.
For me, NTL are definitely a company on the up!
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I agree things look better than they did pre-chapter 11, but any worse and the company wouldn't exist in it's present form. (I dont think even the hardened ntl'ee will disagree)
I wonder if the comment about HFC network relaibility is based on "Stats" or talking to the guys out in the field. Downtime is lower because of many factors, the increase in broadband customers has meant the network cannot be taken down during the daytime without a very good reason. Also no build menas there is very little chance of any disruptions being caused at hubsite, nodal and DA level. If the same criteria is used for fault stats these days, the network down for 30 mins at 3am and no-one logs a fault used to mean it wasn't recorded as network unavailability.
Also next to nothing is being done in many areas for preventative maintenance, so there are very few requests being made to take parts of the network offline to carry out maintenance. Hence giving the appearance that the network is more reliable.
My final point, I understand there is a different criteria for recording power outages. These used to be recorded as network unavailability and were scored against the regions bonus. I understand these outages are not recorded as ntl service unavailable these days.
When there was a power outage, we used to be asked how many customrs it affected. We would take a guess at how many customers were fed from the affected node, then we would take away another guessed figure for customers whos own power to their house was affected by the power outage. These customers were not included in the ntl figures because they didn't have power from their electricity supplier during the ntl outage.
I know thats not of much interest but I just mentioned it to show how hit and miss these figures are on a network where you dont actually know how many customers are fed form a node. It also shows just how relaible statistics are when given an insight to how accurate the data is thats being put in! Also different regions would record the same fault under different fault codes, it was all down to individual interpretation.