Cable Forum - View Single Post - Disgusted with NTL and need HELP!!! PLEASE!!!

Earwig · 04-12-2004, 16:33

Well after ignition sorted my connection it went dead again!!!!!!!!!!!!

I have only been on in the last couple of days and have not had time to come back and post yet.

I rang NTL again and actually made it through to LVL 2 tech support who said that there was a MAJOR problem in the NN10 area which was nearly sorted.

He told me that from what he could see the packet loss to and from my pc was about 60% which is huge. The S/N ratio was also constantly under 18. He said that anything under 22 usually results in an unusable connection. Both my sync and rdy lights were out........

The next day when I got home from work I had a message on my answer phone from this guy who said that all problems now seem to be resolved in my area and sure enough my connection was on.

I have had a couple of dropouts since but they do not last very long.

So far all is well..........

Are you guys still having trouble or are yours sorted to now??

04-12-2004, 16:33	#36
Earwig Inactive Join Date: May 2004 Location: Higham, Northants Age: 48 Services: 10MBIT, NTL Sky Digital Posts: 144	Re: Disgusted with NTL and need HELP!!! PLEASE!!! Well after ignition sorted my connection it went dead again!!!!!!!!!!!! I have only been on in the last couple of days and have not had time to come back and post yet. I rang NTL again and actually made it through to LVL 2 tech support who said that there was a MAJOR problem in the NN10 area which was nearly sorted. He told me that from what he could see the packet loss to and from my pc was about 60% which is huge. The S/N ratio was also constantly under 18. He said that anything under 22 usually results in an unusable connection. Both my sync and rdy lights were out........ The next day when I got home from work I had a message on my answer phone from this guy who said that all problems now seem to be resolved in my area and sure enough my connection was on. I have had a couple of dropouts since but they do not last very long. So far all is well.......... Are you guys still having trouble or are yours sorted to now??