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Originally Posted by Peter_
We will probably never know one way or another to be honest.
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Maybe, Maybe not..
I've noticed that Private Eye does report on legal actions of this kind though, as does The Mirror if The Sun is involved.
---------- Post added at 23:12 ---------- Previous post was at 23:00 ----------
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Originally Posted by Pierre
Non-story.
Bleeding heart ballcocks article that that fails to grasp reality.
I feel sorry for the guy, and I would fear to be in that position myself. However, contracting a terminal condition does not free you of all your responsibilities. If it was a mortgage or a car and he owed thousands would you be shouting "shame on you
Lloydstsb or ford?"
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Not sure about dying customers, but I speak from experience that when taking over a mortgage from a dead person, most banks will allow you to take a brief payment holiday before requiring that you take out another mortgage to cover the costs. However, in this case, the family aren't quibbling over a loan that may be in the hundreds of thousands of pounds. They are quibbling over £160.
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I'm sure if you get through to the right person this kind of thing can be sorted out..... And it looks like it was.
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Seemingly when the papers got involved.
People did every day. I daresay bearing in mind the amount of customers Virgin Media have, a few of their customers die every day. I am staggered they don't appear to have a procedure for this.
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I don't understand why it was posted........
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Maybe to highlight where VM initially failed a customer? Seemingly only correcting it when the Newspapers got involved?