Quote:
Originally Posted by Russ
Nobody from Virgin Media has denied The Sun's version, which is what I'd imagine most companies would do had the story been incorrect or misleading.
Going on my history of NTL/VM, this story sounds very much like something they would do.
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If I was member of Virgin Media upper management then I would not want any dealings with this paper as they would no doubt twist the story to fit their headlines.
All that should happen is for upper management to contact the customer to resolve the issue without the need for newspaper headlines, as that is dealing with the issue responsibly which oddly some people do not want to happen.