Quote:
Originally Posted by watzizname
Can you confirm that "What should have happened" is actually VM policy for such a situation, or are you just saying that in an ideal world it would be better if it was?
I am genuinely curious to know if there are actually tried and tested steps in place to weed out the honest customers from the liars when someone makes a claim like this, or are the staff instead trained to treat everyone as nothing more than potential fare dodgers?
I mean, given the amount of customers VM have, it can't be the first time something like this has happened..
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Quite simple really he would have been advised to send in written proof of his illness which any doctor worth is salt would supply for the patient.
What else could any company do except ask for written confirmation, any less than this would leave companies open to abuse of their systems.
Anyone that thinks that a company should act any differently to the above is living in fantasy world of their own design.
Do remember that this is the **** we are talking about and they just like any other daily paper will make a case like this fit the required headlines just to sell newsprint and without hearing the actual call all that they printed can be taken with a pinch of salt.
I know one thing and that is if that customer had come through to me while working for Virgin Media then I would have personally spoken to a retentions agent and would have advised them to do the right thing for this person, I never had to deal with issues like this one but I did take ownership on any call that warranted it.