Quote:
Originally Posted by BenMcr
Indeed, and as I said there is probably been a way to handle it better.
But as I said before, just saying you'll send in proof wouldn't have been enough to confirm a cancallation over the phone.
What should have happened is that he should been advised to write in explaining the situation and then Virgin could have taken it from there.
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Can you confirm that "What should have happened" is actually VM policy for such a situation, or are you just saying that in an ideal world it would be better if it was?
I am genuinely curious to know if there are actually tried and tested steps in place to weed out the honest customers from the liars when someone makes a claim like this, or are the staff instead trained to treat everyone as nothing more than potential fare dodgers?
I mean, given the amount of customers VM have, it can't be the first time something like this has happened..