Quote:
Originally Posted by Russ
But the guy offered to supply proof. From my time working at NTL, had I been the agent I would have gone and spoken to the highest level manager available about this.
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However even the 'highest level manager' probably wouldn't haven been able to give a 100% guarantee over the phone and without any proof of the situation that the contract would be cancelled - which seems to be the nub of the The Sun story.
I'm not saying that Virgin would need full medical history or anything, but just something they can log to the account to justify the cancellation
We don't know the exact phone conversation either, so judging based on story probably doesn't give the full picture.