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Originally Posted by martyh
So a dying man phoned up to end a contract ,this was refused by first line reps escalated to senior managers who are possibly the only staff with the authority to end the contract anyway ,and hey presto the contract is ended .Did the Sun have a few spare column inches today ?
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I know it is in the Sun - so take with pinch of salt - but my take on the story was that the response from the spokesperson was AFTER being contacted by the reporter - not a response given to the customer.
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And the company wouldn’t budge, even when Terence offered to send in written medical evidence of his prognosis.
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Thus it was a reaction to the publicity and not "normal practice".