Quote:
Originally Posted by Zarf2007
---------- Post added at 22:01 ---------- Previous post was at 21:38 ----------
Also on the subject of customer service, while I agree this is subjective, my personal experience of subscribing to sky and VM a number of times over the years, sky has so far (touch wood) been far more professional with installation, faults/issues and general customer service issues.....the last two times I have joined VM, the 1st resulted in the VM muppets cutting the cables to my flat door entry system when installing the phone service and more recently taking weeks to sort out speed problems with my broadband..... I am always nervous in getting one of their engineers out to my property as they are 90% muppets.....sky on the other hand have always been a pleasure to deal with and their engineers have been prompt and professional...
waiting for a CW standard issue response!
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Just a quick update, had my sky+HD box & skyHD multiroom box installed today. The engineer turned up during the allocated time slot (which I was notified by email this morning) which was a two hour slot in the afternoon (better than VMs morning or afternoon only timeframes). The installation was professional and tidy and anytime+ is a nice feature (a change from ondemand which seems to be down 80% of the time) and the most important things, lots of HD channels and a very responsive STB!
I dunno if they pay sky engineers more but they always seem more knowledgable and better trained, they also don't look like reformed hoodies!