Quote:
Originally Posted by vincerooney
Hello all,
Moved back home so back with virgin media again! Quick question. My old v+ box in my bedroom is knackered. Keeps rebooting constantly and has recording failures. Got an engineer coming out Tuesday.
Questions are:
1) will they replace it with a new v+ or a TiVo box?
2) if they don't give TiVo boxes as replacements for v+ boxes how do I get one? I'm paying 5 quid a month for v+ box and in the xl package
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I think I read somewhere that you can ask the engineer to replace the V+ with a tivo if he's coming out for a service call and he'll do it free of charge. You will have to pay the monthly Tivo fee. Maybe a VM employee can confirm?
I also don't understand the £5 charge you're paying. There is a £5 for V+ if you're on M or L, but that doesn't make sense as you are on XL.