Quote:
Originally Posted by BenMcr
So? The networks are built differently, and BT don't have to deal with kit that is anywhere up to 12 years old
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True, but that wasn't the point. Yes, VM could be reasonably expected to take longer, but the way it was handled was lacking.
1) BT provided an estimated date last last year
2) Provided a precise date a few months in advance
3) Did required upgrades in advance (and successfully completed on time)
4) Enabled the service on the specified date which was known to everyone.
VM on the other hand (referring to the upload speed speed and 100mb upgrades for my area)
1) Failed to provide an estimated date until 11 months into the programme
2) Failed to keep to estimated date(s) three times in a row
3) Failed to perform network upgrades in an organized or timely manner
4) Turned on higher speeds as-and-when without giving customers (existing or prospective) any reliable information as to what they'd get
Most of these can be attributed to planning, organizational, and managerial failures and incompetence, you can't blame it all on old equipment - especially when VM has sole responsibility for all their own equipment.