Quote:
Originally Posted by Harryn9000
slow if your speed test result is right i would be on the fone to virgin asap i get a high upload and i'm also on 100mb net i get better results than than
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I have been on the phone for the last six weeks about being dropped to 2.7 Mb upload, all transfers have crapped out at times now, due I presume, to rolling out the speed doubling in this area.
I am fed up of being connected to support people who have no idea what they are doing, fed up of support people who cannot get it into their head that the problem is not with my computer, one wally, after taking control of my computer simultaneously downloaded files from gamefiles and pronounced that as the downloads added up to 70 Mb/s there was obviously no problem at all, I had already told him I was getting full download and was phoning to complain about the 2.7 Mb upload cap.
In the past six weeks I have only spoken to one decent support person, a lad with a Scottish accent, he could tell that the problem was at their end but at the time the powers that be were in denial about the capping even though more users were suddenly finding themselves capped at 2.7 upload and the fact that they were all users previously on 100/10.
---------- Post added at 18:32 ---------- Previous post was at 18:06 ----------
Quote:
Originally Posted by boroboi
You could try this:
Log into your superhub and clear the data counter (if you're in router mode) and see how much data it sends and receives during the night
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I checked the network using a utility and initially there was a small constant flow of data each way, but after about a week things went back to normal where there was just a communication blip every minute or so.
If they would just have had the balls to say "We need to cap your upload until the doubling is completed" it would have saved me spending hours on the phone and going though all the script routines over and over again, I can live with a light at the end of the tunnel, I was calling in to make sure I wasn't on 2.7 upload due to a cock up, which now appears to be the case because 50 Meg users are still getting their 5 Meg upload after their download has been doubled which proves that there is no earthly reason to cap the few extra people, who paid for 100 Mb before Christmas, at 2.7 Mb.
The last I heard was that they have discovered a glitch their end which is limiting some 100 Mb users to 2.7 upload, but then again, you get so much BS you can't believe anything anyone says at VM.