Quote:
Originally Posted by BenMcr
The agent was only able to do so because the customer had prevously had a standlone router, which is what the order was replacing. If the customer hadn't prevously had one then the system wouldn't allow it. As I said on the other thread, the agent didn't follow process anyway as the routers only came with a 2 year warranty, and the customer said themselves it was 4 years old
Before the SuperHub became standard the same system restriction was in place - you could only get it as a fault replacement if you already had one.
Again, no comment made on SOGA
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As I have said previously, don't VM actually own the equipment? If so then a warranty doesn't apply, as the equipment is leased from VM, and must be replaced if faulty.
I'm talking about shub's in general (or any other equipment supplied), and not just about an individual case.
It is often the case that large companies try and interpret the law to suit them. But when challenced, then they have to back down, or they will lose in court. Or even worse they will be prosecuted by Trading Standards. And on this SOGA is quite clear. The equipment must do what it is designed to do, otherwise it is unfit for purpose.