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Originally Posted by Tim Deegan
Sorry but I don't believe that VM would send out a stand alone router to someone who had a shub, if the shub was working properly.
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The agent was only able to do so because the customer had prevously had a standlone router, which is what the order was replacing. If the customer hadn't prevously had one then the system wouldn't allow it. As I said on the other thread, the agent didn't follow process anyway as the routers only came with a 2 year warranty, and the customer said themselves it was 4 years old
Before the SuperHub became standard the same system restriction was in place - you could only get it as a fault replacement if you already had one.
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And yes SOGA does apply if the equipment doesn't do the job it is intended to do. And by that I'm not saying what some people on here want it to do, I'm saying what it is supposed to do.
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Again, no comment made on SOGA