Quote:
Originally Posted by BenMcr
I doubt very much it was anything other than the customer was using an existing standalone router that Virgin had supplied that was no longer suitable, so it was easier as a call resolution to send another standalone router.
No great admission of anything other than that.
---------- Post added at 23:07 ---------- Previous post was at 23:07 ----------
Yes, that was 'er nope you read the other thread wrong' not 'er nope SOGA doesn't apply'
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Sorry but I don't believe that VM would send out a stand alone router to someone who had a shub, if the shub was working properly.
And yes SOGA does apply if the equipment doesn't do the job it is intended to do. And by that I'm not saying what some people on here want it to do, I'm saying what it is supposed to do.