Quote:
Originally Posted by General Maximus
of course it is, you know there is no way they are going to admit there is anything wrong with the shub. They'll waste hours on the phone getting you to change all the settings and when it still doesnt work, blame it on your laptop/pc or the environmental conditions in your house.
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If they provide you with equipment to be used in a household environment, that doesn't work in a household environment, then it is unfit for purpose. It appears that most people have no problems at all, but some do. Only last week someone on this forum said that VM had sent them a wifi router to use with their shub in modem mode, because they were having problems with wifi. So it seems like they are accepting that some people are having problems, and are trying to rectify it. If they don't rectify it then all you would have to do (as with many companies), is start quoting SOGA, and mentioning trading standards.