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Old 23-04-2012, 20:34   #35
ferretuk
Inactive
 
Join Date: Dec 2006
Services: Plusnet Unlimited FTTC
Posts: 501
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Re: SH Just turned Up What should I do?

Quote:
Originally Posted by thenry View Post
have a look yourself.

back on topic. OP send the SH back without the letter you got if you want to keep hold of your VMNG.
It's not his to keep!

T&Cs:

E Using our equipment

1.Where we hire equipment to you it will be our property at all times and we may need to alter or replace it from time to time. For us to do this, we will need reasonable access to your home.
2.You are responsible for making sure that our equipment is safe and used properly at all times. To do this, you agree to do the following:
3.Follow the manufacturer's instructions and any other instructions we have given you;
4.Keep the equipment in your home and under your control (for example, you may not sell it, lend it or hire it out to anyone else, put it up as security for a loan or mortgage, or allow it to be seized under any legal process against you).
5.Insure any of our equipment against any loss, theft or damage for the full replacement value;
6.Not tamper with disassemble, misuse, neglect or willfully damage our equipment;
7.Not remove, tamper with or cross out any words or labels on our equipment.
8.Take proper care at all times to prevent the loss or theft of our equipment.
9.You agree to tell us immediately about any loss or damage to any part of our equipment. You should do this by contacting our customer services team. You agree that you are responsible for any loss of or damage to the equipment, regardless of how it happens. We will charge you for any loss of or damage to the equipment.
10.If we or you end this agreement, if you decide to disconnect from some of our services, or if you wish to take up an offer to upgrade the equipment we provide to you, you must return the equipment to us or (if we choose) make it available for collection in a reasonable condition, allowing for fair wear and tear. If you fail to return or make available the equipment for collection for any reason, we are entitled to charge you for the replacement cost and reasonable recovery costs of the equipment. If we hold any money we may use that money towards the cost of the equipment. If we have supplied you with any additional equipment, we'd encourage you to dispose of it responsibly if you're no longer using it so please contact us for further information about disposing of your additional equipment.
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