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Gus · 21-04-2012, 22:44

Behind the scenes, then technically, yes I agree, that is the divison of who does what.

But as I said, it's VM who are selling the package.

It's a bit like you buy a BMW car. Now they don't make all the parts themselves, they'll buy in some of the parts from suppliers ( say Brembo for brakes for example ). If the brakes on your car don't work properly, who do you complain to and expect to get it fixed, BMW or Brembo - BMW of course? Would you be happy if BMW said, "Oh that Brembo's fault, they haven't engineered the brakes properly" ?

I don't mean it's a VM fault technically, but VM as a service provider are not providing what is required compared with all the competition ( including their own V and V+ offerings ).

Also, there is no mention in all the glossy Tivo adverts about lack of Red Button functionality, it's all about how this is the best TV service you can get on the market today.

21-04-2012, 22:44	#119
Gus Inactive Join Date: Sep 2010 Location: Edinburgh Services: VIP50, Tivo Posts: 20	Re: BBC Red Button Behind the scenes, then technically, yes I agree, that is the divison of who does what. But as I said, it's VM who are selling the package. It's a bit like you buy a BMW car. Now they don't make all the parts themselves, they'll buy in some of the parts from suppliers ( say Brembo for brakes for example ). If the brakes on your car don't work properly, who do you complain to and expect to get it fixed, BMW or Brembo - BMW of course? Would you be happy if BMW said, "Oh that Brembo's fault, they haven't engineered the brakes properly" ? I don't mean it's a VM fault technically, but VM as a service provider are not providing what is required compared with all the competition ( including their own V and V+ offerings ). Also, there is no mention in all the glossy Tivo adverts about lack of Red Button functionality, it's all about how this is the best TV service you can get on the market today.