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roughbeast · 21-04-2012, 10:58

We rented Puss in Boots 3D off Filmflex yesterday. The 3D works fine through our HD box, but there is no audio.
I went through a process of elimination.
Ordinary 3D channels such as Forgotten Planet and Invasion of the Giant Jellyfish work well with full 3D and audio.
I tried the same film on our TIVO ( not attached to a 3D TV) The audio worked fine.
I rebooted the HD box more than once. No change.
The box is attached to the 3D TV through HDMI. Audio is normally via fibre from the TV to a wall mounted bar system. I tried a scart connection to a different screen. No change. I can only assume the problem is with the HD box and only with On Demand 3D rentals.
I have checked with CS. They say there are no issues in my area. They have refunded the rental and have elevated the problem to a higher level technical team. (Resolution in 24hrs)

Any ideas on this problem folk?

21-04-2012, 10:58	#1
roughbeast cf.mega poster Join Date: Jul 2008 Location: Coventry Services: Fusion Fibre 900 Posts: 1,796	Problem with audio on 3D films We rented Puss in Boots 3D off Filmflex yesterday. The 3D works fine through our HD box, but there is no audio. I went through a process of elimination. Ordinary 3D channels such as Forgotten Planet and Invasion of the Giant Jellyfish work well with full 3D and audio. I tried the same film on our TIVO ( not attached to a 3D TV) The audio worked fine. I rebooted the HD box more than once. No change. The box is attached to the 3D TV through HDMI. Audio is normally via fibre from the TV to a wall mounted bar system. I tried a scart connection to a different screen. No change. I can only assume the problem is with the HD box and only with On Demand 3D rentals. I have checked with CS. They say there are no issues in my area. They have refunded the rental and have elevated the problem to a higher level technical team. (Resolution in 24hrs) Any ideas on this problem folk? __________________ Join Date: Jul 2008 Location: Coventry Services: FusionFibre/CityFibre (900Mb FTTP; Asus GT-AX11000 +3 iMesh nodes; Humax 2Tb TV box; Synology DS920+ used as Plex server (PlexWindblown)